Terms & Conditions

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Payment, refunds and cancellations

‍One to one sessions, courses and boot camps require £100 non-refundable deposit payment to secure the booking. Abbietails Canine College has the right to re-arrange the course if payment has not been made, in full, before the proposed start date; if paying in three or buy now pay later, the first payment must be made before the start date (one week prior). Cancellations within 48 hours of the booking are non-refundable. Any 121 sessions cancelled within 24 hours of the booking, or bookings that are not attended, are lost and can not be rescheduled. Options and prices sent after initial consultation are valid for a maximum of 3 months.

Refund Policy – Dog Training Courses

By enrolling in any training course, you agree to the following refund terms:

Due to the nature of dog training and the significant variation in individual dogs, environments, and owner consistency, results cannot be guaranteed. Refunds are therefore only issued in exceptional circumstances.

A partial refund of 50% of the total course fee may be considered only after the full completion of the training programme, and strictly under the following conditions:

The owner has attended all scheduled sessions.

The owner has followed all training guidance, advice, and homework consistently throughout the course.

There has been no measurable improvement in the dog’s behaviour, as assessed by the trainer.

Refund requests must be submitted in writing within 7 days of course completion. Each request will be reviewed on a case-by-case basis.

No refunds will be given for:

Missed sessions

Failure to follow training advice

Early withdrawal from the course

Changes in the owner’s circumstances

By purchasing a training course, you acknowledge and accept these terms.

Safety

‍Any instances of accident or injury to you or your dog must be reported at the time they occur. Please follow the trainer’s instructions at all times. Please keep your dog on the lead at all times unless told otherwise by your trainer. You are responsible for your dog at all times. Children under the age of 18 must be accompanied by an adult.

Health and Vaccination

‍All dogs and puppies must be suitably vaccinated against potential risk of disease, as well as being treated for internal and external parasites. There can be no guarantee that there is no risk of disease at any venue or when in contact with other dogs and equipment (such as toys). It is the owners/handler’s responsibility to ensure their dog is fully protected against the risk of disease. If the owner chooses not to routinely vaccinate their dog this is their choice and the decision is made at their own risk.

‍ Please advise in advance of any session if your dog has been unwell or if they have been in contact with another dog infected with a contagious disease. Depending on the issue, it may be advisable for the session to be cancelled or re-arranged. It is the owner’s responsibility to ensure their dog is fit and healthy for the session.

‍If your dog has any know allergies or food intolerances, please make me aware before the session and provide your own appropriate food.

If your dog comes into season, please let me know ahead of the session so we can make adequate plans ahead of time.

Marketing/Privacy‍

The personal information on your booking form will be kept confidential and won’t be passed to any third party. I may send out occasional emails and marketing to the email address you provide. If you would like to opt out of these please let me know.
Photographs and/or videos are occasionally taken during training sessions to be used on Abbietails Canine College social media sites and/or the website. If you do not wish for photographs/videos of you or your dog to be used for marketing purposes, please let me know. Photos and/or videos can only be taken during sessions at the discretion of Abbietails Canine College.

Equipment

‍Abbietails Canine College will accept liability for any failures of equipment that is provided by the Abbietails Canine College. Abbietails Canine College will not accept liability for any failures of equipment that is not provided by the Abbietails Canine College. Please ensure your dog is dropped off with appropriate fitting equipment including collars, leads and harnesses.

Disclaimer

‍I make every effort to ensure the safety of both clients and dogs in training sessions. By making a booking with Abbietails Canine College you are accepting these terms and conditions and that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Abbietails Canine College for all personal injury and damage to property while attending training sessions.
You agree to assume all responsibility for any risks, injuries and damages, known or unknown, which might occur as a result of your dog attending such sessions. You also agree to make any person who accompanies you to the session (s) or who comes in your place aware that they are there at their own risk. You understand and accept that your dog (and his/her behaviour) remains your entire responsibility at all times, whether or not in the presence of a dog trainer.

Signed: Abbie ℅ Abbietails Canine College  

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